Copy of Shipping Policy - Customer Pickup

  ALMOST FREE* SHIPPING  

 Country Shipping Fees ($)
Canada

$5 CAD or FREE after $79+
Please note: If you're in Toronto, Free Customer Pickup at Union Station during weekdays is available (option in checkout). *this is a meetup location and we DO NOT have our own physical store. See Shipping Terms below for more details.

USA $7 CAD (~$6 USD) or FREE after $79+
UK/Ireland $7 CAD and up (~$4 GBP or $8 EUR) 
*Shipping based off weight. Exact rates can be calculated in shopping cart.
Other It's not you, it's us. International Shipping coming soon...

 

Shipping fees so low it's almost free! You'll have your curly hair products to your door in no time.

For more of the nitty gritty, see below: 

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FLAT RATE SHIPPING for all orders within Canada and the US. Canada is $5 CAD and US is $7 CAD (approx. $5 USD - subject to the current exchange rate used at the checkout).

(Sorry international shoppers. It's not you, it's us). 

All orders can be expected to be shipped out within 2-5 business days from the order date (this does not include select holidays or weekends). For any orders following a special promotion, these shipping times may take longer than normal. Once orders have been dropped off to the post office, we cannot control the delivery time as it is subject to the courier (and customs if applicable).

We don't have a physical store location however if you're looking to pickup curly hair products in Toronto, CurlShoppe has you covered. Customer Pick-up is only an option for customers within the GTA. Customer Pick-up is to be arranged with customer service via the pickup option link at the end of the checkout or sent via email. The Customer Pickup location is within the Royal Bank Plaza (main intersection is Front/Bay St.) on the lower level by the Union Station entrance, unless otherwise indicated by customer service for a more convenient location to be arranged.

Pick-up Location:
Royal Bank Plaza (Union Station Subway entrance)
Toronto, ON
*closest intersection: Front St W. and Bay St
*repeat: we do not have our own physical store therefore do not arrive for pickup without confirming a date/time with a customer service rep

Shipping fees are subject to change. Orders may qualify for additional shipping charges based on the size and bulk of the order. Customers will always be contacted before any such charge is added.
Pick-up may be declined at the discretion of customer service for any reason. If the pick-up time or date needs to be changed you will be notified via email in advance.

If your order is $79 CAD or more and you live in North America (Canada/US), you will be able to select FREE SHIPPING at the checkout. You will notice a FREE SHIPPING bar at the bottom of your screen letting you know once the items in your cart qualifies for FREE SHIPPING.

We often have FREE SHIPPING promo weekends (usually long weekends to celebrate the holiday). When we do, we'll provide a discount code via email or Instagram and Facebook. In order to be the first to know, please sign up for our mailing list:


Currently we only ship within Canada, the United States and the United Kingdom/Ireland.

For everywhere else in the world, unfortunately shipping is too costly so we're unable to ship outside of North America. However if you're in Europe, please visit one of our partners: The Beauty and The Hair at http://tbth.ch/curlshoppe/


Our preferred carrier is Canada Post to ship our items. For our US/UK/Ireland shoppers, you will receive your package via your local carrier once it crosses the border. This unfortunately means you may incur customs and duty fees that we are unable to predict or handle the costs of.


Canada

When shipping within Canada, we use Expedited Parcel to ensure cost efficiency and fast delivery! Depending on which province you are in Canada, the shipping time may vary.

Please see below to see how long your package may take once we drop your package off to Canada Post:

  • Ontario, Quebec, Manitoba = 1 Business Day*
  • Saskatoon = 3 Business Days*
  • BC, Alberta, New Brunswick = 4 Business Days*
  • Newfoundland, Nova Scotia, PEI = 4 Business Days*
  • Northwest Territories, Nunavut 6 Business Days*
  • Yukon7 Business Days*
*Please note the shipping time frame listed above is only a guideline and not an exact shipping time

Once your order is complete, you will receive an email from us the day we send out your package, with your tracking number. 

United States

When shipping within the U.S., we use the most affordable shipping option to ensure the best cost savings and security for our customers (applicable to all States):

  • USPS Priority Mail = 4-7 Business Days* 
*please allow extra time for border crossing

 

United Kingdom & Ireland

When shipping within the UK/Ireland, we use the most affordable shipping option to ensure the best cost savings and security for our customers:

  • International Tracked Service = 6-12 Business Days* 
*please allow extra time for border crossing

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If you would like to contact us with any questions, please email us at support@curlshoppe.ca and we'll get back to you as soon as we can!