Due to the nature of our hair care products, we are unable to accept returns for any opened product for any reason. At this time we are also unable to accept online exchanges. If you would like to exchange an unopened product, please process a return as noted below and place a new order for the desired product.

You may return most unopened products within 7 days of delivery for a refund, however the cost of the return shipping will be deducted from the refund issued to you. Please contact us at support@curlshoppe.ca to begin the return process. Please place your name and order # in the subject line and include images of the product(s) you would like to return. Upon review, customer support will provide you with a return label via email if your return is accepted.

Note: Original shipping fees paid by you are non-refundable. If you receive a refund, original shipping fees (if applicable) will also be deducted from your refund total.

Please allow up to 10 business days for the refund to be applied back to your original method of payment.

Cancelling An Order

You are able to cancel your order if it has not yet been prepped for shipment and/or sent out for shipment. If you have received a shipment notification via email you are no longer able to cancel the order. Please contact support@curlshoppe.ca as soon as possible with your order number if you would like to cancel. Upon review, customer support will arrange for your order cancellation (if approved).

Please allow up to 10 business days for the refund to be applied back to your original method of payment.

Order Issue, Damaged or Defective Products

Although we prepare and pack our items with love and care, we know things happen. If there is an issue with your order (wrong item or missing item) or if you receive a damaged or defective product, please contact us within 7 days of receiving your order at support@curlshoppe.ca. Please place your name and order # in the subject line and include images of the product(s) received in your email to us. Upon review, customer support will arrange for replacement product(s) to be sent to you if applicable.

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The most important thing to us is that you and your curls are happy! Please don't hesitate to reach out to us if you are unsatisfied in any way by emailing us at support@curlshoppe.ca. If you're more the type to speak over the phone, give us a call at +1 (844) 4-MYCURL (469-2875). If you don't reach us directly, leave a voicemail and we'll be happy to get back to you!