Shipping Policy

  ALMOST FREE* SHIPPING  

  • CANADA = $5 CAD
  • USA = $10 USD ($12 CAD)

Cheap shipping so you'll have your curly hair products to your door in no time.

For more of the nitty gritty, see below: 

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FLAT RATE SHIPPING for all orders within Canada and the US. Canada is $5 CAD and US is $12 CAD (approx. $10 USD) and subject to the current exchange rate used at the checkout.

(Sorry international shoppers. It's not you, it's us). 

All orders can be expected to be shipped out within 3 business days from the order date (this does not include select holidays or weekends). Orders with out of stock product(s), may take an additional 10 business days to process and ship. 

Customer Pick-up is only an option for customers within the GTA. Customer Pick-up is to be arranged with customer service via the pickup option link at the end of the checkout. Pick-up location is set at the First Canadian Place (FCP) in front of the Rexall on the lower level, unless otherwise indicated by customer service for a more convenient location to be arranged.

Pick-up Location:
First Canadian Place (FCP) - Rexall
Unit 100 The Path
Toronto, ON
*closest intersection: King and Bay St.

Shipping fees are subject to change. Orders may qualify for additional shipping charges based on the size and bulk of the order. Customers will always be contacted before any such charge is added.
Pick-up may be declined at the discretion of customer service for any reason. If the pick-up time or date needs to be changed you will be notified via email in advance.

We often have FREE SHIPPING promo weekends (usually long weekends to celebrate the holiday). When we do, we'll provide a discount code via email or Instagram and Facebook. In order to be the first to know, please sign up for our mailing list:


Currently we only ship within Canada and to the United States.

For everywhere else in the world, unfortunately shipping is too costly so we're unable to ship outside of North America. However if you're in Europe or the UK, please visit one of our partners: The Beauty and The Hair at http://tbth.ch/curlshoppe/


Our preferred carrier is Canada Post to ship our items. For our U.S. shoppers, you will receive your package via USPS once it crosses the border. This unfortunately means you may incur duty fees that we are unable to predict or handle the costs of.


Canada

When shipping within Canada, we use Expedited Parcel to ensure cost efficiency and fast delivery! Depending on which province you are in Canada, the shipping time may vary.

Please see below to see how long your package may take once we drop your package off to Canada Post:

  • Ontario, Quebec, Manitoba = 1 Business Day*
  • Saskatoon = 3 Business Days*
  • BC, Alberta, New Brunswick = 4 Business Days*
  • Newfoundland, Nova Scotia, PEI = 4 Business Days*
  • Northwest Territories, Nunavut 6 Business Days*
  • Yukon7 Business Days*
*Please note the shipping time frame listed above is only a guideline and not an exact shipping time

Once your order is complete, you will receive an email from us the day we send out your package, with your tracking number. 

United States

When shipping within the U.S., we use the most affordable shipping option to ensure the best cost savings and security for our customers. Below is the shipping option you would select at the checkout (applicable to all States):

  • Tracked Packet - USA = 4-7 Business Days* 
*please allow extra time for border crossing

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If you would like to contact us with any questions, please email us at support@curlshoppe.ca and we'll get back to you as soon as we can!