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Currently our products are not 100% vegan certified, but are all naturally based.
Yes! We make all of our products in small batches ourselves and only test on our human employees :) We are currently working on getting officially certified by a cruelty free program.
We guarantee one year shelf life with all of our products. All of our products are naturally based and unfortunately will not last forever. With that being said, we make all of our products in small batches meaning it was most likely made a few weeks before you received it.
Unfortunately, we don't have the resources to accept any empties or offer re-fills at this time, but we are definitely working on improving this in the near future! Until then, all of our bottles and jars are recyclable.
Unfortunately our products are not made in a nut-free environment. Although the ingredient list of a particular product might not contain nuts, we are unable to guarantee our products are safe for someone with a nut allergy.
We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Please check out our Refund Policy for more info.
Currently we only ship to Canada and the United States, however if you are outside of these countries and would like to try our products, send us an email at firstname.lastname@example.org and we can investigate potential shipping options for you!
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Your order will take anywhere from 2-5 business days to be packed up. Once it has been picked up by the shipping courier, shipping can take anywhere from 2-8 business days, but unfortunately that is out of our control. Once it's in the hands of the shipping courier we no longer have any insight into the delivery process.
First try contacting the shipping company directly with your issue/concerns as they will know more than us. If you still have no luck, we'd be more than happy to help where we can. As a reminder, once it's in the hands of the shipping courier we no longer have any insight into the delivery process.